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Customer Intelligence, Customer Success

Customer Success: What It Means to Have a Single View of Your Customer

High-performing sales teams have one thing in common: a commitment to “customer centric selling.”

But what does that really mean?

Sharon Gillenwater
By Sharon Gillenwater
on Aug 1, 2017 10:53:52 AM
   
Customer Success: What It Means to Have a Single View of Your Customer

High-performing sales teams have one thing in common: a commitment to “customer centric selling.”

But what does that really...

Sharon Gillenwater
By Sharon Gillenwater
on Aug 1, 2017 10:53:52 AM
Salesforce Ignite: This is What Customer Centricity Looks Like

Being more “customer-centric” is a goal that a lot of companies purport to have. CEOs are talking about it on quarterly...

Sharon Gillenwater
By Sharon Gillenwater
on Jul 26, 2017 2:56:06 PM
How is Customer Success Different From Customer Service?

When we hear the term “customer service,” B2C scenarios tend to come to mind. For most of us, this might involve an online...

Sharon Gillenwater
By Sharon Gillenwater
on Jul 12, 2017 10:40:05 AM

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