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Customer Retention, Customer Success

Salesforce Ignite: This is What Customer Centricity Looks Like

Being more “customer-centric” is a goal that a lot of companies purport to have. CEOs are talking about it on quarterly earnings calls. Companies are creating new positions like “Chief Customer Experience Officer” to trumpet their commitment.

Sharon Gillenwater
By Sharon Gillenwater
on Jul 26, 2017 2:56:06 PM
   
Salesforce Ignite: This is What Customer Centricity Looks Like

Being more “customer-centric” is a goal that a lot of companies purport to have. CEOs are talking about it on quarterly...

Sharon Gillenwater
By Sharon Gillenwater
on Jul 26, 2017 2:56:06 PM
Customer Retention: The Case of Your Disappearing Customers

One of the fundamentals of customer retention is that it generally costs organizations more to acquire a new customer than...

Sharon Gillenwater
By Sharon Gillenwater
on Aug 3, 2016 12:24:25 AM

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